Help Desk

Common Requests

Making an appointment

If this is an urgent matter, or if you are looking to schedule a pregnancy related visit please call the practice at (480) 767-0010. We have emergency slots available for patients who need them which are not visible on the general appointment calendar.

Pregnancy visits, new or routine, need to be scheduled and coordinated by our staff  as they may need to be scheduled in conjuntion with ultrasounds,   laboratory services, or other testing.

Gynecology visits for non-emergent matters, including annual Well-Woman Exams may be scheduled online. If you are scheduling an annual exam with a pap smear, please note that most insurance carriers dictate that they are performed once every 365 days. Scheduling too early can cause your claim to be denied for the office and the laboratory services and you would be responsible for all charges. If you are unsure of  the date of your last pap smear, please call the office and our schedulers will be happy to help you.

Please be aware that our office charges a fee for missed appointments and same day cancellations or reschedules.

Renewing your prescription

For your convenience, we e-prescribe. Call your pharmacy and they will contact us to complete request. Please allow 1-2 business days for processing.

Requesting medical records

You may request your medical records by completing the appropriate form under the “Patient Forms” tab above and emailing the request to Please allow 10-15 days for our office to release records. Please be advised that if you are having records sent to us from another office, it can take up to 30 days. That is the max time allowed by law.

Questions about your bill

Our practice makes every effort to resolve any issues with the insurance company before sending out your bill. If you have questions about your copay, coinsurance, or deductible amounts please contact your insurance company first.  If your questions is still not resolved, please call us and ask to speak to our billing staff.

I need to get in touch with my physician

If you have an urgent matter related to care during or after regular business hours, call us at (480) 767-0010. After hours our Emergency Service will direct your call.

For non-urgent matters, our office phone number is still  the best way to communicate with us during and after business hours.  Dr.Carter and Dr. Martin check messages regularly, and generally respond within 24 hours. If you are canceling an appointment after hours, please wait and call the office the following morning.

If you are currently having a medical emergency, call 9-1-1.